Driver Terms & Conditions
1. Nature of the Relationship
- Independent Contractor: The Partner acknowledges that they are an independent
service provider and not an employee, agent, or partner of AnyGo.
- Non-Exclusivity: Partners retain the right to provide services through other
platforms or
channels, provided it does not interfere with active bookings on this platform.
- No Minimum Hours: Partners have full autonomy to decide when and for how long
they
wish to remain "Online" and available for bookings.
2. Eligibility and Documentation
- A valid Professional Driving License for the relevant vehicle class.
- Valid Vehicle Registration (RC) and Fitness Certificates.
- Comprehensive Commercial Insurance covering third-party liability and passengers.
- Police verification or background check reports as required by local city laws.
3. Service Standards and Conduct
- Vehicle Condition: The vehicle must be clean, well-maintained, and equipped
with
functioning air conditioning (if applicable) and safety belts.
- Route Accuracy: Drivers must follow the GPS-suggested route unless the
passenger
requests a specific alternative.
- Professionalism: Partners must treat passengers with courtesy. Harassment,
discrimination, or verbal/physical abuse will result in immediate permanent suspension.
- Safety First: Using a mobile phone while driving (without a hands-free mount)
or driving
under the influence of any substance is strictly prohibited.
4. Payments and Commission
- Service Fee: AnyGo will deduct a fixed percentage (e.g., 20%) as a "Platform
Fee" from the total fare of every completed trip.
- Payout Cycle: Earnings (net of commission) will be transferred to the Partner’s
registered bank account on a [Daily/Weekly] basis.
- Taxes: The Partner is responsible for reporting and paying their own income
tax.
AnyGo will handle GST/VAT on the service fee as per local regulations.
5. Cancellation and Ratings
- Cancellation Policy: Repeatedly canceling accepted rides impacts platform
reliability.
High cancellation rates may lead to temporary account "time-outs."
- Rating System: Partners must maintain a minimum average rating (e.g., 4.2
stars). If the
rating falls below this threshold, the Partner may be required to undergo retraining or
face off-boarding.
6. Data Privacy and Technology
- Customer Privacy: Partners must not save, share, or use passenger contact
details for
any purpose other than the specific trip assigned.
- Device Requirements: The Partner is responsible for providing their own
smartphone
and data plan required to run the application.
7. Termination
- Violation of safety protocols.
- Fraudulent activities (e.g., "ghost" rides or fare manipulation).
- Failure to maintain valid legal documentation.