Driver Terms & Conditions

1. Nature of the Relationship

  • Independent Contractor: The Partner acknowledges that they are an independent service provider and not an employee, agent, or partner of AnyGo.
  • Non-Exclusivity: Partners retain the right to provide services through other platforms or channels, provided it does not interfere with active bookings on this platform.
  • No Minimum Hours: Partners have full autonomy to decide when and for how long they wish to remain "Online" and available for bookings.

2. Eligibility and Documentation

  • A valid Professional Driving License for the relevant vehicle class.
  • Valid Vehicle Registration (RC) and Fitness Certificates.
  • Comprehensive Commercial Insurance covering third-party liability and passengers.
  • Police verification or background check reports as required by local city laws.

3. Service Standards and Conduct

  • Vehicle Condition: The vehicle must be clean, well-maintained, and equipped with functioning air conditioning (if applicable) and safety belts.
  • Route Accuracy: Drivers must follow the GPS-suggested route unless the passenger requests a specific alternative.
  • Professionalism: Partners must treat passengers with courtesy. Harassment, discrimination, or verbal/physical abuse will result in immediate permanent suspension.
  • Safety First: Using a mobile phone while driving (without a hands-free mount) or driving under the influence of any substance is strictly prohibited.

4. Payments and Commission

  • Service Fee: AnyGo will deduct a fixed percentage (e.g., 20%) as a "Platform Fee" from the total fare of every completed trip.
  • Payout Cycle: Earnings (net of commission) will be transferred to the Partner’s registered bank account on a [Daily/Weekly] basis.
  • Taxes: The Partner is responsible for reporting and paying their own income tax. AnyGo will handle GST/VAT on the service fee as per local regulations.

5. Cancellation and Ratings

  • Cancellation Policy: Repeatedly canceling accepted rides impacts platform reliability. High cancellation rates may lead to temporary account "time-outs."
  • Rating System: Partners must maintain a minimum average rating (e.g., 4.2 stars). If the rating falls below this threshold, the Partner may be required to undergo retraining or face off-boarding.

6. Data Privacy and Technology

  • Customer Privacy: Partners must not save, share, or use passenger contact details for any purpose other than the specific trip assigned.
  • Device Requirements: The Partner is responsible for providing their own smartphone and data plan required to run the application.

7. Termination

  • Violation of safety protocols.
  • Fraudulent activities (e.g., "ghost" rides or fare manipulation).
  • Failure to maintain valid legal documentation.