Customer Terms & Conditions

The Platform: These terms govern your access to the AnyGo mobile application and website. By using our services, you agree to these terms.
Service Provider: AnyGo provides a technology platform that connects you with independent third-party drivers. AnyGo does not provide transportation services.
Transportation Services: The transportation is provided by the independent partner driver.

Eligibility: You must be at least 18 years old to create an account.
Accuracy: You agree to provide accurate, complete, and up-to-date information (Name, Phone Number, Payment Method).
Security: You are responsible for all activity that occurs under your account. Notify us immediately if you suspect any unauthorized access.

Booking: A booking is confirmed once a Partner Driver accepts your request. We do not guarantee that a driver will be available for every request.
Passenger Conduct: You must treat drivers with respect. You may not carry illegal substances, hazardous materials, or engage in behavior that endangers the driver or the vehicle.
Maximum Occupancy: You agree not to execed the seating capacity of the vehicle type you have booked (e.g, 4 passengers for a sedan).

Fares: Fares are calculated based on distance, time, and demand (surge pricing). An estimated fare will be shown before you book.
Tolls and Parking: Any road tolls, airport entry fees, or parking charges incurred during the trip are the responsibility of the customer and will be added to the final invoice.
Methods: Payments can be made via [Credit/Debit Card, Digital Wallets, or Cash].

Cancellation Fee: A fee may be charged if you cancel a trip after a driver has been assigned and has traveled toward your location for more than [e.g., 2 minutes].
Waiting Fee: Drivers will wait for a maximum of [e.g., 5 minutes] at the pickup location. After this, a per-minute waiting fee may apply, or the driver may cancel the trip as a "no- show," incurring a cancellation fee for you.

Cleaning Fees: If you or your guests spill liquids, vomit, or otherwise soil the vehicle interior, you will be charged a Cleaning Fee (based on local professional cleaning rates) to compensate the driver for their loss of earnings and cleaning costs.
Repair: You are responsible for the cost of repair for any damage to the vehicle caused by your intentional or negligent actions.

AnyGo is not liable for indirect, incidental, or consequential damages, including lost profits or personal injury, arising out of the use of the third-party transportation service.
We are not responsible for items left behind in vehicles. However, we will provide a "Lost and Found" assistance feature to help you contact the driver.

Your location data is tracked during the trip to ensure safety and accurate billing. Please refer to our [Privacy Link] for details on how we protect your data.